Summary: AIcounsyl collects only what is necessary to provide the service. We do not sell your data. Health-related information is treated with the highest level of care. This app is for informational purposes only and is not a medical service.
1. About This Policy
This Privacy Policy describes how AIcounsyl ("we", "us", or "our") collects, uses, stores, and protects your information when you use the AIcounsyl Health Report Guide mobile application ("the App") and related services.
By downloading or using AIcounsyl, you agree to the practices described in this policy. If you do not agree, please do not use the App.
2. Information We Collect
2.1 Information You Provide
- Account information: name and email address if you create an account
- Medical report files or images you upload for analysis
- Any feedback, queries, or messages you send to us
2.2 Information Collected Automatically
- Device type, operating system, and app version
- Usage data such as features accessed and session duration
- Crash reports and performance data
- General location (country/region — not precise location)
2.3 Health-Related Information
When you upload a medical report, that document may contain sensitive health information. We process this data solely for the purpose of generating an educational explanation for you. We do not use your report data for advertising, profiling, or any commercial purpose beyond the service you have requested.
3. How We Use Your Information
- To process uploaded reports and generate plain-language explanations
- To provide and improve the App's features and performance
- To respond to your enquiries or feedback
- To send important service updates or notifications (you can opt out)
- To monitor for security issues and prevent misuse
- To comply with applicable legal obligations
Important: AIcounsyl does not provide medical advice, diagnosis, or treatment. Report analyses generated by the App are for educational purposes only.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:
- Service providers: trusted partners who help us operate the App (e.g., cloud hosting, analytics), under strict confidentiality obligations
- Legal requirements: if required to do so by law or in response to valid legal processes
- Business transfers: in the event of a merger, acquisition, or sale, user information may be transferred — you will be notified in advance
- With your consent: for any other purpose, only with your explicit agreement
5. Data Storage & Security
Your data is stored on secure, encrypted servers. We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews.
Uploaded report images and documents are processed and, unless you choose to save them within the App, are not retained permanently on our servers beyond what is necessary for processing.
Despite our best efforts, no method of transmission over the internet is 100% secure. We encourage you not to share unnecessary personal or sensitive information beyond what is required for the service.
6. Data Retention
We retain your account information for as long as your account is active or as needed to provide the service. Uploaded reports are retained only for the period necessary to process your request, unless you explicitly save them to your account history.
You may request deletion of your data at any time by contacting us at privacy@aicounsyl.com.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data ("right to be forgotten")
- Restrict or object to certain processing of your data
- Receive a copy of your data in a portable format
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at privacy@aicounsyl.com. We will respond within 30 days.
8. Children's Privacy
AIcounsyl is not intended for use by children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it promptly.
9. Cookies & Tracking
The AIcounsyl mobile app does not use browser cookies. We may use anonymised analytics tools to understand how the App is used in aggregate, but this data is not linked to personally identifiable information.
If you access AIcounsyl through a web browser, standard cookies may be used for session management and security purposes only.
10. Third-Party Services
The App may include links to third-party websites or services, including options to connect with healthcare professionals. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any external services you access.
11. International Data Transfers
Your data may be processed or stored in countries other than your own. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws, such as standard contractual clauses or equivalent mechanisms.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the App or by email. The "Last updated" date at the top of this page reflects the most recent revision.
Continued use of the App after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: privacy@aicounsyl.com
- General support: support@aicounsyl.com